The ideal candidate is smart and passionate about the customer experience. They pay attention to detail and demonstrate a bias for action to ensure that progress is made and commitments are met. They possess strong verbal and written communication skills, are self-driven and deliver high quality results in a fast-paced environment. They really enjoy working to make sure that the Localization Platform teams customers are able to effective understand the localization process and correctly utilize their tools and applications.

Key Responsibilities
– Deliver technically accurate documentation to help internal customers utilize a variety of tools and applications.
– Own the entire documentation set, including the documentation architecture, writing, editing, and deployment
– Work with software engineering and managers to develop training and information sessions to educate customers about localization best practices
– Manage simultaneous documentation projects involving other team members and work with key stakeholders across the organization
– Maintaint the teams Wiki, the main point of reference for our customers