Full-Time Technical Writer (Richardson, TX)
ARGO is the leading software provider of solutions for the financial services industry. Today, our customers come from all parts of the financial services world—from the nation’s largest banks to community-centered credit originators and processors. Over 40 of the nation’s top financial institutions use ARGO solutions to process more than 65 million transactions in 35,000 financial centers each day. Financial institutions depend on ARGO because we innovate at the crossroads of real customer problems and breakthrough technology. Come join ARGO and let your ingenious ideas be heard. We are looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the financial institutions do business.
This person is responsible for analyzing, designing, developing, and managing ARGO documentation projects for delivery to internal and external customers as defined by the Team Lead. Interviewing subject matter experts (SME) to write and edit documents that strategically guide technical and non-technical audiences through product planning, implementation, and usage.
•Develop and maintain documentation plans and schedules for identified documentation projects.
•Manage multiple documentation projects effectively to meet deadlines.
•Understand and apply contemporary information gathering, analysis, design, verification, and management practices.
•Understand and apply the standards and practices of quality technical communication processes.
•Provide editing support for assigned documents, as requested.
•Require minimal supervision and direction.
•3+ years’ experience as a technical communicator with demonstrated proficiency in related duties and skills
•BA Degree English, Journalism, Technical Communication, or related field preferred
•Proficiency in MadCap Flare, Adobe RoboHelp, or other help authoring tool; Adobe Acrobat Professional; Microsoft Office Professional suite (Word, Excel, PowerPoint, and Visio); and graphic or image capture tools (SnagIt)
•Ability to prioritize and execute tasks in a high-pressure environment
•Detail-oriented, self-starter, and flexible
•Software development environment experience; knowledge of software development life cycle
•Business analyst experience eliciting information using brainstorming, document analysis, interviews, and questionnaires a plus
•Banking/financial services, medical, or insurance industry experience a plus
•Authorized to work in the United States