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1 May 2013

Full-Time Technical Writer (New York, NY)

Fidelus Technologies – Posted by TechWhirl New York, New York, United States

Job Description

Fidelus Technologies is a leading provider of Unified Communication and Collaboration (UCC) Solutions.
Our fanatical approach to client service coupled with specialized technical expertise, a full service
offering and 10 years of experience in enterprise class solutions has given us a unique understanding of
how UCC solutions can be leveraged within an organization.
At Fidelus our employees are our most important asset and we cultivate a highly collaborative
environment. The Fidelus team is committed to the highest level of customer service to guarantee 100%
client satisfaction. These high levels of customer satisfaction are attributed to Fidelus’ culture and the
quality of our workforce.
Our culture is the foundation for everything we do here at Fidelus. As part of this we have the following
10 core values which every member of the Fidelus team is expected to reflect in their day-to-day
1. Wow with exceptional service 6. Embrace & drive change
2. Foster teamwork & friendships 7. Evolve through growth & learning
through open 8. Be inclusive & leverage diversity
& honest communication 9. Be humble
3. Be passionate & make it happen 10. Foster a fun environment
4. Strive for excellence
5. Be adventurous, creative and open-minded
The Technical Writer will report to the Director of Product Management. The primary duties of the
Technical Writer require the exercise of discretion and independent judgment with respect to matters of
-Create documentation methodology and framework
-Document core product and customer solution-specific code
-Create document flow diagrams
-Document programming methodologies and toolkit use
-Develop and maintain user materials and release notes
-Develop on-line help screens
-Independently plan, coordinate and execute documentation projects under very general direction
-Act as the Subject Matter Expert for knowledge transfer to other departmentsCore Competencies/Skills
-Strong grasp of design and user experience
-Must demonstrate solid understanding of software development life cycle
-Highly organized and able to work on multiple projects at-once, quickly and efficiently while
maintaining the highest quality
-Excellent written and verbal skills
Behavioral Characteristics
-Able to translate technical concepts into understandable customer-friendly language
-Strong sense of ownership and follow-up
-Self-starter and proactive
-Sense of urgency
-Leadership capability
Knowledge and Skills
-Experience managing products which leverage social media
-Bachelor’s degree in Engineering, IT/Computer Sciences or Business with at least 4 years of experience
in the field or in a related area
-High level of proficiency in Microsoft Office suite
-Functional knowledge in Cisco, AXL, CTI, VoIP (Telephony a strong advantage)
-Knowledge of Flare and authoring using XML
-Proficient in SharePoint 2010+
-Knowledge in .NET, PHP, Java languages
-Experience in Agile development methodologies
-Experience leading and directing the work of others
-A wide degree of creativity and latitude
-Able to interact with high-level contacts, both internal and external to the company
-Cultural Fit!

Job Categories: Technical Editing and Technical Writer. Job Types: Full-Time.

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