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26 Nov 2012

Full-Time Technical Writer (Houston, TX)

Datacert – Posted by TechWhirl Houston, Texas, United States

Job Description

Datacert is a technology innovator and the premier global provider of enterprise legal management software and services.  Our products empower some of the world’s most advanced law departments to collaborate more effectively, manage legal systems more efficiently, support changing business needs and their global workforces, and make more strategic business decisions. Offerings include our flagship product, Passport, a patent-pending technology platform, and legal spend and matter management applications. Our expansive client roster includes Fortune® 500 corporations, Fortune® Global 500 corporations, and some of the world’s largest law firms.  Headquartered in Houston, with offices throughout North America, EMEA, and APAC, Datacert has received numerous legal and technology industry accolades including being honored on the Inc. 5000, Software 500, and being recognized by top legal industry analyst, Hyperion, as “Market Innovator”.
The Senior Technical Writer will design and produce technical documentation for a highly configurable platform software product in a collaborative environment employing Agile development methodologies.
Essential Functions:
  • Assist in the creation of documentation project plans.
    Create, maintain and review software product documentation.
  • Assist in the development of style guides and content standards.
  • Provide, record and manage “request for proposal” engineering responses.
  • Collaborate with training department to produce technical content that will be utilized as a foundation and/or reference for training materials.
  • Produce highly useable technical end user, designer, and administrator product documentation that maximize the ability of the user to understand and use the product.
  • Develop a deep knowledge of the products and write technical content to an appropriate level of detail.
  • Collaborate effectively with globally-distributed product teams to gather information, get technical review of content drafts, etc.
  • Negotiate deliverables when necessary to meet product release schedules.
  • Work with the manager and team to develop documentation processes and guidelines.
  • Ensure delivery of quality documentation by following review and delivery processes and procedures.
  • Ensure proper storage and archiving of documentation by following version control policies and procedures.
  • Deliver documentation on schedule with a high degree of quality.
Education, Licenses, and Certifications:
  • Bachelor’s degree in information systems or computer science, technical communications/writing or similar degree.
  • Minimum of 6 years experience as a technical writer.
  • Experience creating technical content aimed at administrators and users of Web-based applications.
  • Experience developing highly technical developer guides.
  • Extensive experience with documentation tools: MS Word, MS Visio, Adobe Acrobat,  Adobe Robohelp for HTML, Adobe Framemaker is a plus.
  • Experience writing documentation for commercial enterprise software products.
  • Experience producing documentation in an Agile environment.
Critical Knowledge, Skills, and Abilities Requirements:
  • Excellent verbal and written communication skills.
  • Must be independent, self-driven, respectful, responsible, collaborative, results driven, organized, passionate and innovative.
  • Ability to work on multiple projects simultaneously, in a fast paced environment.
  • Ability to efficiently adjust documentation to changing product behaviors.
  • Ability to work efficiently in a fast-paced Agile development environment.
  • Results oriented self-starter requiring minimal supervision.
*Nothing in this job description restricts management’s rights to assign or re-assign duties and responsibilities to this job at any time.     
Datacert is an equal opportunity and affirmative action employer. It provides equal employment opportunity to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability or any other legally protected status and takes affirmative action to recruit, employ, train and promote qualified minorities, women, covered Veterans and individuals with disabilities.

Job Categories: Technical Editing and Technical Writer. Job Types: Full-Time.

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