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24 Dec 2012

Full-Time Technical Writer (Elkridge, Maryland)

Xerox – Posted by TechWhirl Elkridge, Maryland, United States

Job Description

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.


This position is located in Elkridge, MD and the candidate must be able to work on-site.  



Technical writer needed for a state government contractor.  Technical writer will work with a group of technical writers and instructional designers to document system changes for state applications and systems.  Responsible for interviewing subject matter experts and system developers to gain understanding of system changes and modifications.  Will work with instructional designers to verify training materials and user documentation correspond.


Duties:  May perform one of more of the following duties:

  • Plans, develops, organizes, writes and edits operational, software end-user guides, manuals, and technical reports for client software applications and internal documentation and/or publications
  • Utilizes current graphic design technology and computer software packages to produce reports, manuals, proposals, instructional material, catalogues, hardware/software documentation and graphic presentations
  • Serves as technical graphics expert in consultation with internal users and subject matter experts on issues involving validation of statistical graphs and charts converted from raw data
  • Designs creative, image-enhancing presentations for materials used in marketing and promoting the company’s services
  • May be required to record meeting minutes on a very limited basis

All other duties as assigned.



  • Expert in researching, developing, and documenting technical design specifications, and flowcharts
  • Able to observe a process and document the steps taken in order to hand the document to a person unfamiliar with the process to complete
  • Able to adapt proactively to a dynamic and rapidly changing business and technical environment and resolve problems and implement change in a timely manner
  • Ability to write in explanatory, procedural and creative styles for multiple audiences
  • Expert proof reader and editor for all final customer deliverables
  • Expert Microsoft Office Suite (including MS Project and MS Visio)
  • 5-10 years technical writing experience
  • Bachelor’s degree from an accredited college or university


Tool Sets:

  • MS Office 2007 (Word, Outlook, Project, Excel, PowerPoint, Visio, Publisher)
  • SnagIt
  • Adobe
  • Saba LMS experience (desired, not required)



  • 5-10 years technical writing experience
  • Experience writing software lifecycle documentation on large, complex and/or multiple concurrent projects
  • Experience with requirements analysis, change management and meeting facilitation
  • Experience interviewing subject matter experts to develop documentation content


Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to

Job Categories: Technical Editing and Technical Writer. Job Types: Full-Time.

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