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8 Nov 2012

Full-Time Technical Writer Documentation/Product Management (San Francisco, CA)

GoodData – Posted by TechWhirl San Francisco, California, United States

Job Description


GoodData is on a mission to help global companies monetize big data. We deliver the leading cloud-based analytics platform and business mashups,enabling companies of any size to convert data into business advantage. We attract the best and brightest in our industry who are dedicated to the possibilities of technology innovation. Headquartered in San Francisco, GoodData is privately held and backed by leading venture capital firms, including Andreessen Horowitz, General Catalyst Partners, Fidelity Growth Partners, Next World Capital, Tenaya Capital and Windcrest Partners.



We are looking for a key member of our Product Management team – Technical Writer. If you can take complex product information and communicate it clearly, concisely and accurately without relying on overly technical or corporate jargon, you are the one.

You will be responsible for working with all the relevant teams: Product Management, Engineering, Support, Marketing, Consulting and members of the release launch team to research, learn and document the product features. You must have the skills and experience to coordinate all involved parties and produce release notes, user guides, blog posts, certifications and training materials for both the business-user-facing features as well as our technical platform documentation. You will be also closely working with our UX team to assure copy consistency throughout our product. When a new technical challenge rises to forefront, you will be there to diffuse it with your clarifying pen (or keyboard, more likely).

This is a unique opportunity to introduce a revolutionary product and technology to businesses around the world and also to learn best practices in measuring and decision making for every possible business process and vertical.


•       Own and manage development and maintenance of documentation and training tools for both the User Interface as well as the Platform. Deliverables will be a combination of text documents, in-product help and wizards and on-line tutorials.

•       Work with the UX team on assuring that our product copy and messaging is simple, concise and consistent.

•       Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills.

•       Perform thorough research and analysis to develop mastery of GoodData platform.

•       Carry out assignments from beginning to completion with little assistance.

•       Use documentation templates and style guidelines effectively to develop documentation that has a consistent visual and structural approach.


•       BA/BS in Journalism, English, Technical Communications, Computer Science, Engineering or related field.

•       Excellent written/verbal communication skills with an eye for detail and mastery of tools necessary for delivery of outstanding materials (text and graphic editing tools).

•       Excellent organizational skills and the ability to manage multiple competing priorities in a fast-paced, constantly changing environment.

•       Ability to write for both business as well as technical audiences.

•       Ability to effectively communicate and interact with all levels of the GoodData organization including cross-Atlantic communication with our development team in Europe.

•       Startup DNA is critical.

•       Passion for Business Decision Making, Data and Analytics is a must.

•       Prior Business Intelligence, Analytics or other similar experience is a strong plus.

Are you this person? Do you have the DNA to work in a fast moving, dynamic and exciting, well-funded hot start-up? If so, we want to hear from you.


GoodData is headquartered in San Francisco and located in the cloud at

GoodData is committed to creating a diverse work environment, and we are proud to be an Equal Opportunity Employer.

All your information will be kept confidential according to EEO guidelines.

GoodData is committed to creating a diverse work environment, and we are proud to be an Equal Opportunity Employer.

Job Categories: Technical Editing and Technical Writer. Job Types: Full-Time.

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