Full-Time Technical Writer & Digital Content Manager (San Francisco, CA)
Job Description
Your role
You’ll work within the global digital content organization. It’s a truly global team, with colleagues in San Francisco, Denver, Vienna and, soon, Sydney. This position is based in San Francisco.
The content team is critical to delivering the company’s message across all of our digital properties, ensuring that our voice is consistent and on-brand, and contributing to a superior customer experience.
The Technical Writer will l help create and manage content for the Western Union online and mobile channels in the Americas, by:
• partnering with business owners, product and user experience teams, project management, and development to turn requirements into clear, helpful, high-quality product content and UI text
• working with brand, legal, privacy and other teams to ensure compliance and get content approvals
• participating in user acceptance testing on all content
• maintaining the content in multiple languages—and sometimes multiple versions to meet different countries’ requirements—using external translation vendors
• fixing content bugs/defects
• collaborating with your team members and colleagues around the world to support the global brand
• helping the marketing team with copy for campaigns and landing pages, as your schedule allows
Your skills
Requirements:
• University degree in English, communications, journalism, or the equivalent
• Outstanding writing, editing, and proofreading skills (writing samples will be required)
• 5+ years’ experience writing and managing digital content in a corporate environment for a consumer audience
• Deep understanding of—and passion for—web content best practices and emerging trends
• Broad experience in applying voice & tone guidelines and editorial style, and tailoring content appropriately for various audiences
• Working knowledge of user-centered design processes, information architecture, and web design best practices
• Experience with enterprise content management systems (TeamSite would be ideal)
• Strong organizational skills and keen attention to detail
• Excellent personal interaction and negotiation skills; ability to work with people at all organizational levels and from diverse cultures and backgrounds
• Ability to manage multiple projects simultaneously, to prioritize workload, and to work effectively in a fast-paced environment with demanding deadlines
• Perseverance and persistence in dealing with challenges, and the ability to find creative, innovative solutions
• Confidence to present and stand up for your work and ideas—along with the ability to take and use constructive feedback
• Grace under pressure
Strongly preferred qualifications:
• Copywriting/marketing writing experience
• Experience creating content that will be translated/localized
• Experience working in a global company
• Proficiency/fluency in Spanish and/or Canadian French
• Experience living/working in other countries or cultures