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22 Apr 2013

Full-Time Technical Writer (Detroit, MI)

Quicken Loans – Posted by TechWhirl Detroit, Michigan, United States

Job Description

Quicken Loans is the #1 online mortgage lender in America, closing loans in all 50 states and has grown to be one of the largest full-service residential mortgage lenders in the USA. We’ve been named to FORTUNE magazine’s list of “100 Best Companies to Work For” for the past 10 years, ranking as high as #2. We have also been named one of Computerworld magazine’s “Top Places to Work in IT” for eight years running, and one of “Michigan’s Cool Places to Work” by Crain’s Detroit Business.
What You’ll Do/Need
Our Technical Writers produce online and written material for software that will be used by Quicken Loans end users and technology team members.  They work with various Technology teams in order to deliver the online and print documentation, application designs, training materials, and end user materials (e.g. application functionality and features). Periodically, the technical writer will help the Quality Assurance team build test cases and test scripts based on functional specification and application design. 


  • Improve documentation, quality, process, productivity, and presentation of QL projects
  • Create a centralized documentation repository
  • Contribute to the creation of project documentation on the internal QL websites
  • Gather and research technical information, including engineering and development information, for use in documentation activities
  • Combine technical materials from different sources to produce coherent user documentation
  • Interview programmers, engineers, developers, and other technical personnel to become familiar with technology and development methods
  • Review and test software and hardware for accuracy and consistency with documentation
  • Review and revise previously created documentation


  • Experience as a business analyst or proven work in programming (preferred)
  • Experience working the software development life cycle and engineering processes
  • Excellent written communication skills
  • Excellent creative and technical writing, editing and coordination skills
  • Ability to work independently
  • Knowledge of leading documentation tools, with experience in preparing online and print documentation for users of software products
  • Experience with various graphics software (Adobe Photoshop, Acrobat)
  • Strong familiarity with UML
What You’ll Get
  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more

Why We’re Different
Meet the anti-corporate culture of Quicken Loans, where there’s no daunting hierarchy, “boss” is a four-letter word, and if you work hard, you’re  the one who will reap the rewards, both personally and professionally. More than any other place you’ll work, we’re dedicated to honing your skills, helping you grow and making sure you have plenty of fun while you’re at it.

Quicken Loans is an equal opportunity employer.

Job Categories: Technical Editing and Technical Writer. Job Types: Full-Time.

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