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29 Nov 2012

Full-Time Technical Documentation Lead (Boston, MA)

FreeCause – Posted by litlfrog Boston, Massachusetts, United States

Job Description

Our new Technical Documentation Lead will work closely with our development teams, refining our internal technical documentation.


Work closely with the Development team to research, plan, write and update documentation.
Partner with the Development team in the planning, specification and testing phases of the product development lifecycle.
Document workflow processes and write detailed application configuration specifications.
Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives.
Develop documentation with minimal legacy materials.
Organize existing material, identifying gaps and spearhead efforts to fill them.

Type: Full-Time
Location: Boston, MA (Headquarters)
Department: Engineering
FreeCause is a full service technology firm that develops and enhances loyalty rewards programs for major brands, airlines, hotels, sports teams and non-profits. Headquartered in Boston, MA we offer a comprehensive portfolio of market-leading technology and expertise that allows organizations to build lasting, profitable relationships with their customer stomers and supporters. With more than 10 million subscribers, our advanced loyalty and engagement solutions drive user behavior and strengthen brand loyalty while simultaneously generating new revenue streams for organizations through our extensive network of merchants and partners. FreeCause is a wholly owned subsidiary of Rakuten, Inc (JASDAQ: 4755).

Job Categories: Technical Writer. Job Types: Full-Time.

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