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17 Apr 2013

Full-Time Sr Technical Writer (Seattle, WA)

EMC – Posted by TechWhirl Seattle, Washington, United States

Job Description

Technical Writer – Isilon Storage Division

The Isilon Storage Division of EMC is seeking a highly motivated Technical Writer to join our growing Global Services Publications team. The ideal candidate is a self-starter interested in working in a busy and dynamic environment where quality, attention to detail, customer service, and a professional manner are essential values. He/she must be a customer advocate who thinks in new and creative ways and somebody who thrives in an evolving, cutting-edge environment.




Develop knowledge base (KB) articles and customer communications on technical topics related to product information and problem resolution

Design and develop best practices guides and troubleshooting guides

Design and develop content for video and other multimedia formats

Collaborate with members of cross-functional teams to develop knowledge content and to continuously improve knowledge-development processes




3+ years’ experience writing technical documentation in a complex hardware/software development environment

Bachelor’s degree in Technical Communication, English, Journalism, Computer Science, or a related discipline, or equivalent work experience

Ability to plan and manage a project throughout its lifecycle

Knowledge of technical writing standards and KB best practices

Strong analytical and organizational skills

Highly developed written and verbal communication skills

Ability to collaborate with others, cross-functionally, in a fast-paced environment with tight deadlines

Familiarity documenting Linux, UNIX, and Microsoft Windows environments

Experience developing documentation using HTML

Experience using RightNow CX and Adobe Dreamweaver preferred
Job ID: 105140BR

Job Categories: Technical Editing and Technical Writer. Job Types: Full-Time.

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