Full-Time Sr Designer, Instructional (Bellevue, WA)
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That’s why we’re here.
Sales Operations Services is designed to create, support, engage and leverage every capability where we interact, transact and drive sales. We ensure that the field has a voice in all that we do. Our teams work in partnership with each other and with our Field Service Center partners to deliver the execution with excellence in support of our T-Mobile strategy.
Senior Instructional Designers develop training materials and determine learning objectives and goals for a specific curriculum or identified need. They partner with stakeholders and internal clients to determine needs, gather data, analyze audiences, design data collection instruments, create learning experiences and select innovative and engaging delivery methods that meet the determined objectives and goals.
POSITION DUTIES AND RESPONSIBILITIES:
Work from assigned site during identified business hours
Adhere to the standard ADDIE methodology for instructional design
Strong time management skills
Complete analysis of all existing training on a specified topic
Identify improvement opportunities to existing sales training
Ability to manage multiple projects with competing deadlines
Develop training materials (e.g. objectives, instructor and participant materials, video scripts, storyboards, e-learning, WBTs job aids, reinforcement materials, train the trainer materials).
Design, conduct and analyze surveys, tests, interviews, focus groups, observation procedures, sampling techniques, and reports to determine training needs.
Identify and interview subject matter experts and target audiences to determine performance gaps and scopes.
Recommend solutions that take into account cost- benefit analysis, organizational direction, scope, non-training alternatives and capacity.
Design comprehensive training plans to meet the learning needs.
Manage content review process which includes validating learning objectives, incorporating changes as needed into materials and course effectiveness.
Work with vendors and contractors as needed to develop content and support tools.
Coordinate implementation of newly developed curriculum.
Execute the training evaluation plan.
Available for occasional travel if necessary
Strong written and verbal communication skills.
Ability to work independently with limited guidance and demonstrate problem solving skills
Ability to work within a collaborative environment demonstrating strong interpersonal and team work skills
Ability to independently perform and complete analysis of existing training materials
Ability to identify performance opportunities within existing training design
Manage multi projects simultaneously.
Work within aggressive timeframes.
Adhere to established work standards to ensure best in class training deliverables
Ability to manage scope, time, budget, and collaboration and negotiation with key stakeholders.
Strong project management and planning skills: Ability to lead a project with limited guidance and lead a small project team.
Advanced skills in Adobe Captivate or equivalent software, Microsoft Power Point and Word
Minimum of five years’ experience in instructional design field
Bachelor or Master’s degree in Instructional Design, Instructional Technologies, Education, Business, Communication or related field, or equivalent work experience required.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking – not to mention a fun and business casual work environment.
Based in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation’s leading companies in mobile communications. We serve more than 30 million customers nationwide and have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them.
Job: Sales Operations Services
Primary Location: WA-Bellevue WA
Work Locations: WA-Field Service Center, Newport Five 12920 SE 38th St Bellevue 98006