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9 Nov 2012

Full-Time Senior Technical Writer (San Jose, CA)

Sonic Wall – Posted by TechWhirl San Jose, California, United States

Job Description

Guided by its vision of Dynamic Security for the Global Network, SonicWALL® develops advanced intelligent network security and data protection solutions that adapt as organizations evolve and as threats evolve. Trusted by small and large enterprises worldwide, SonicWALL solutions are designed to detect and control applications and protect networks from intrusions and malware attacks through award-winning hardware, software and virtual appliance-based solutions. SonicWALL offers a massively scalable architecture to address the rapid increase in bandwidth speeds and escalating volume, frequency and sophistication of Internet threats. Moreover, SonicWALL drives the cost and complexity out of building and running secure infrastructures, thus enabling greater productivity and IT efficiencies. Visit
SonicWALL Engineering is looking for an exceptional Senior Technical Writer responsible for developing and maintaining technical content to support multiple SonicWALL product lines: Network Security, Backup and Recovery, Secure Remote Access, Management and Reporting, and End-Point Security Solutions. Specific responsibilities include planning document deliverables and Help for new products and features, participating in feature design meetings, tracking and reporting on user-visible product changes, developing documentation for new products and features, and maintaining existing documentation for ongoing releases. 


  • Ability to write clearly and succinctly, including conceptual information and procedural instructions
  • Work in a modular fashion to ensure all product features are documented within a tight deadline
  • Create accurate, concise, usable, highly-polished content
  • Collaborate effectively with globally-distributed product teams to gather information, get technical review of content drafts, and communicate product documentation requirements and schedules
  • Deliver all content on schedule and to a high degree of quality
  • Put strong emphasis on performing content reviews and self-edits
  • Use the product and create high-level task-based outlines for administrator and user guides
  • Collaborate with the Engineering Training and Localization teams on planning and executing joint strategic milestones


  • Must be independent, self-driven, respectful, responsible, collaborative, results driven, organized, passionate, and innovative
  • Proficiency with MS Word, Adobe Technical Communication tools (FrameMaker, Illustrator, Photoshop, Captivate, and Robohelp)
  • Ability to work on multiple projects simultaneously, in a fast paced environment
  • Knowledge of mobile website design principles a plus and experience in mobile technologies a plus
  • Knowledge of XML-based content development tools
  • Familiarity with the Agile development process a plus
  • Experience creating documentation for other website building tools a plus
  • Ability to set up technical environments (use QA tools) to run on client’s products
Experience & Education:
  • BS degree in Computer/Engineering, Technical Communications or similar degrees
  • 5+ years as a content developer with strong Technical Writing experience
  • 5+ years expertise with SharePoint web parts and
  • 5+ years demonstrated experience using the industry’s highest standards/methods for technical publishing (XML-based, topic-based, task-based, and single-sourcing)
  • 5+ years’ experience writing content that supports localization needs

SonicWALL is looking for talented individuals who want to work in cutting edge technology with a dynamic, fast growing company. If you have what it takes to thrive in this fast paced environment and you meet the minimum requirements for this position, please contact us. We’d love to hear from you!

SonicWALL, Inc. is an equal opportunity employer dedicated to affirmative action and workforce diversity. SonicWALL offers great benefits, including paid vacation, 401K, health and dental and a challenging and fun work environment.
Visit our website at for further information regarding our company and its products

Job Categories: Technical Editing and Technical Writer. Job Types: Full-Time.

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