Full-Time Senior Technical Writer (San Francisco, CA)
Job Description
Founded in 1999, Salesforce.com is the enterprise cloud computing leader. Our social and mobile cloud technologies — including our flagship sales and CRM applications — help companies connect with customers, partners, and employees in entirely new ways. With more than 100,000 customers worldwide, we are proud to contribute to the success of companies of all sizes and industries, around the globe. If you’re passionate about innovation, come help revolutionize how companies collaborate and communicate with customers.
Description : We’re a great team of writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make the Force.com platform easier for professional developers to use. You’re a problem solver with excellent people skills who knows the needs of developers and will write easy-to-understand developer guides and online help . You can also create code samples, tutorials, videos, and other user assistance to help developers build apps on the Force.com platform. The Senior Technical Writer will be a great match if you’re self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product. You’ll work with teams that are on-site in San Francisco and whose features interest you. You’ll use innovative technical communication tools and Agile methodologies to deliver the best work of your career!
Responsibilities : Create and update developer documentation for the Force.com platform.
Experience/Skills Required :
· 6+ years of experience writing developer-focused documentation for software development audiences, or equivalent experience writing or testing code and at least 2+ years of writing documentation
· Working knowledge of two or more: Java, C++, PHP, SQL, PL/SQL, .NET, SOAP, AJAX, C, JavaScript, Ruby on Rails, Flex, AIR
· Ability to meet tight deadlines with multiple deliverables
· Experience with IDEs, Web services technologies, APIs, SDKs, or object-oriented programming
· Great people and communication skills
· Focus on quality and details
· Ability to learn new technologies quickly
· Excellent problem solver
· Strong team player
· Customer advocate
· Bachelor’s degree in a technical or communications field
Experience/Skills Desired :
· Experience documenting SaaS applications or enterprise-class client/service software
· Track record of improving existing styles, processes, and teams
· Ability to read code, write your own code examples, and develop your own apps
· Experience with Eclipse
· Ability to work with management to establish goals and priorities
· Experience with source control software such as Perforce or ClearCase
· Experience with authoring tools such as Arbortext Editor or Adobe FrameMaker
· Experience with video and image editing software
· Knowledge of DITA