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26 Oct 2012

Full-Time Instructional Designer — Business Banking (Columbus, OH)

JP Morgan Chase – Posted by TechWhirl Columbus, Ohio, United States

Job Description

Instructional Designer – Business Banking

Responsible for the design, implementation, evaluation, and ongoing maintenance of instructor led and virtual training solutions for Client Service Professionals and Managers.

  • Conduct front-end analysis to determine user needs, assess performance gaps, and appropriate solutions for training delivery.
  • Maintain existing materials to ensure they are in-line and up-to-date with Client Service and Business Banking processes, systems, and products.
  • Partner with a variety of subject matter experts to identify training needs, content, and content updates.
  • Partner with colleagues and key stakeholders within Client Service, Business Banking and other lines of business to ensure consistent messaging.
  • Manage multiple projects simultaneously throughout the project life cycle.
  • Measure the effectiveness of training and education solutions.
  • Make recommendations to continuously improve internal processes, standards, and training solutions.




Required Skills

  • Advanced skills in instructional design and development preferred.
  • Proficient with all MS Office Products.
  • Knowledge of virtual presentation tools such as Live Meeting or Adobe Connect a plus.
  • Strong project management, organizational, time management, and prioritization skills.
  • Able to analyze technical information and synthesize it into effective training solutions in a dynamic and often ambiguous environment.
  • Ability to edit large volumes of materials for both content and presentation value.
  • Proven ability to work effectively on multiple projects in a fast moving, deadline-driven environment.
  • Able to work independently as well as collaboratively.
  • Proven ability to build partnerships/relationships with key stakeholders.
  • Excellent interpersonal and communication skills with all levels of leadership.


  • Bachelors’ degree in related field (Instructional Design, Communications, Education, Technical Training) or equivalent work experience preferred.
  • 1-2 years experience in designing and/or delivering training in multiple formats (Virtual and Classroom).
  • Retail and Business Banking experience preferred.


Travel required – approximately 10% if not located Columbus.


JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

Job Learning and Development

Primary Location US-OH-Columbus-Polaris McCoy Center / 54101

Other Locations US-NY-New York-270 Park Avenue / 02317, US-TX-Dallas-Plaza Of The Americas / 01534, US-IL-Chicago-Citadel Center / 52735

Organization Retail Financial Services

Schedule Full-time

Job Type Standard

Shift Day Job

Employee Status Regular

Travel Yes, 25% of the time


Job Categories: Information Design and Instructional Design. Job Types: Full-Time.

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