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16 Oct 2013

Full-Time Informational Developer / Technical Writer (Phoenix, AZ)

Rockwell Automation – Posted by TechWhirl Phoenix, Arizona, United States

Job Description

Information Development at Rockwell includes the development, production, and delivery of information products; part of our software applications. An Information Developer will be responsible for developing online Help systems, technical user manuals and guides, and any additional deliverables necessary to meet product specifications. Experience in Industrial Automation a plus.


Strong technical writing and editing skills
Research and resolve issues in an agile development environment; deal with ambiguity
Identify common customer scenarios; plan and design supporting user assistance
Apply critical thinking about types of information and delivery methods end users need to be successful
Understand and articulate how your results impact the user experience and ultimately, the business
Meet commitments and deadlines; Recognize and anticipate barriers to completing assigned projects
Apply tools and concepts to help reduce costs or increase quality and productivity
Willingly contribute ideas within and across work groups
Effectively communicate complex information verbally and in writing
Write and format processes/procedures, following the MS Manual of Style
Respond with urgency to requests for information and technical assistance
Work independently, in a fast paced environment
Communicate successfully on a geographically distributed, global team
Learn new concepts quickly
Demonstrate strong communication and interpersonal skills, with the ability to interact frequently with project managers, software developers, software testers, and other information developers.

  • Four-year degree in Technical Communication, Professional Writing, English, or Communications, or equivalent experience.
  • Alternatively, a technical or engineering degree with evidence of strong writing ability is acceptable.
  • Must be able to present a portfolio of writing samples and/or previous work experience.
  • Five or more years of technical writing experience, preferably in a software development environment. Prefer candidates with experience with the following systems, tools, and technologies:AuthorIT
    Adobe FrameMaker
    Screen capture software, such as SnagIt
    Graphics creation software such as Visio, Paint Shop Pro, or similar
    Rational products: ClearCase, ClearQuest
    Microsoft Windows operating systems

Job Categories: Technical Editing and Technical Writer. Job Types: Full-Time.

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