Full-Time Technical Writer/Documentation Specialist
Job Description
JOB DESCRIPTION
Technical Writer/Documentation Specialist
Full-Time, Non-Exempt, 0%-10% Travel, Brecksville, OH
Do you enjoy writing and editing technical documentation such as user guides, online help and online training to assist and improve the experience for the end user? Do you value hard work, innovation, and want to be a vital part of creating the tools that help others learn how to use our software education products? If so, Software Answers, Inc. may be the place for you.
Software Answers has an immediate opening for a Documentation Specialist. Responsibilities include writing and editing a variety of technical documentation for our suite of ProgressBook software products.
How we keep our team happy!
At Software Answers, we offer so much more than just a paycheck! We value our employees and are proud to show it. Check out some of our benefits:
Paid time-off for vacation/holidays/personal and sick time
Comprehensive medical, dental, vision & disability plans
401(k)
Competitive wages
Certification incentives
Fun, collaborative culture including a casual dress code, on-site popcorn machine, and free beverages, and game nights!
Wellness Initiatives
What’s Our Office Like?
Our greatest asset is our people, and we’re proud that our employees are some of the most intelligent, innovative talents in Northeast Ohio. We offer an open, friendly culture, where working hard and producing high quality work is rewarded, and personal development is encouraged. Our work environment is fast-paced – yet relaxed and at the same time exciting! Collaboration and innovation is a staple at Software Answers! The team work and camaraderie makes it exciting to come to work every day!
Equal Opportunity Employment
All applicants will receive consideration for employment without regard to race, color, religion, national origin, military or veteran status, sex, age, or disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance of the law).
JOB REQUIREMENTS
Qualifications
Associate’s Degree or equivalent experience with a minimum of 0-3 years experience producing professional quality documentation on software functionality for both online and printed output.
Candidates must have strong organizational skills, be detail-oriented, possess excellent communication skills and be able to work both independently as well as with a team.
*Experience with authoring courseware and online training modalities a plus.
Technical Requirements
Advanced knowledge of Microsoft Word
Adobe FrameMaker
Acrobat
RoboHelp
Captivate
SnagIt
*Familiarity with knowledgebase authoring tools and using Microsoft SharePoint would be considered an advantage.
If you are interested in joining our team, please apply today!