• Leads the instructional design, development, edit/updating, piloting and implementation of learning systems.
• Assures instructional design of materials and resources, in addition to related processes and procedures are linked and measurable to Raising Cane’s organizational objective
• Partners with Operators, Training Leads, RSO Crewmembers, and external partnerships to ensure training programs align with organizational goals.
• Manages the consistency and execution of the curriculum development process map.
• Builds the right instructional design for a training solution, based on the initial and on-going need assessments.
• Oversees curriculum design & development functional requirements to support the organization, meeting cost and budgetary goals.
• Keeps current with industry best practices, blended learning resources, and benchmarked solutions related to the design & development of training content; applies new and innovative ways to design and develop training content to field audience.
• Works with Operations and the Training Lead’s on a collaborative basis to promote fundamental levels of standardization, building of team interaction, and leveraging of joint interests.
• Understands internal and third party e-learning development environments; understands the e-learning development skills, software, and processes required to develop cost-effective and instructionally sound online solutions.
• Leverages the Training Lead’s and Operations to understand the technical capabilities and application in both training and operations.
• Manages the consistency of documentation and presentation templates for all current and new materials (including but not limited to learner and instructor guides, presentations, reference documents, and e-learning and other learning resources).
• Demonstrates effective fiscal management (specifically development & consulting).
• Conducts needs analysis to identify the most effective training methods to coach and develop Crewmembers and Managers.
• Identifies the Return on Investment (ROI) and recommends ways to maximize the cost effectiveness of all training initiatives.
• Presents effective solutions to field-based needs.

ADDITIONAL REQUIREMENTS:

The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.

• Ability to deliver results under heavy pressure deadlines
• Must maintain disciplined time management and follow-up work to completion
• Strong communication, team leadership/management and team development skills
• Ability to effectively and efficiently lead complex, large scale initiatives
• Ability to effectively lead cross-functional project teams, influence proactively with mutual respect developing trust and interdependently develop strategic and tactical plans
• Capable of delivering results vs. activities; having an action orientation
• Must have problem solving skills to remove obstacles, conflict resolution, mediation and negotiation
• Ability to work with minimal supervision
• Ability to work in a fast paced, consumer brand organization
• Strong organizational and time management skills
• Exercises good judgment in decision making
• Open to feedback and to self improvement
• Holds self accountable for high personal standards of conduct and professionalism.
• Knowledge of principles and methods for change management, curriculum and training design, teaching and instruction for individuals and adult learners, and measurement of training results
• Exceptional organizational, verbal, listening, and written skills.
• Able to organize complex projects and implement plans for accomplishing challenging objectives
• Understand and apply standard levels of learning measurement and evaluation
• Understand and apply best-practice methodologies of instructional design
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Publisher)
• Able to communicate with clients, in addition to managing a team of individuals, in remote environments
• Possesses excellent presentation skills (creation; delivery)
• Work experience in the restaurant and/or hospitality industry a plus

QUALIFICATIONS:

• Bachelor’s degree with at least 2 years of project management experience strongly preferred.
• Aptitude to do computer work on a daily basis, minimum of 5 hours per day
• Desktop publishing experience