Full-Time Senior Technical Writer (Austin, TX)
Job Description
About us:
Revionics delivers the industry’s most powerful End-to-End Merchandise Optimization solution, enabling retailers of all sizes to execute a fact-based Omni-channel merchandising strategy utilizing the most comprehensive set of shopper demand signals to enhance financial performance with improved customer satisfaction. Revionics’ solutions leverage advanced predictive analytics and demand-based science to ensure retailers have the right product, price, promotion, placement and space allocation for optimal results across all touch points in the Omni-channel shopping episode – online, in-store, social and mobile. Offered on a scalable, high performance Cloud-based SaaS platform, these solutions future-proof retailers from Big Data/Fast Data challenges, while providing speed-to-ROI. Over 31,000 retail locations and $95B in annual revenue across grocery, drug, building materials, convenience, general merchandise, discount, sporting goods stores and eCommerce sites optimize with Revionics’ solutions. Revionics has been recognized as a Red Herring’s Top 100 Americas and JMP Securities’ Hot 100 Software Company. For more information, please visit www.revionics.com.
Role and Responsibilities:
Reporting to the Vice President, Product Management, the Revionics Senior Technical Writer role contributes to the organization in many capacities, with a priority on creating and maintaining high-quality online and print documentation to help our internal and external users quickly learn and use our products in an efficient and intuitive manner.
Key Responsibilities:
-Become a subject matter expert in assigned areas of responsibility through active participation in planning, design, and development team meetings and hands-on product usage.
-Create and maintain thorough, accurate, and concise end user documentation including online help files, PDF User Guides, release notes, and training materials.
-Maintain internal technical reference documentation, including configuration guides, data library, technical release notes, context-sensitive help mappings, process and procedure guides, and system requirements.
-Perform ad hoc product testing and review UI text while researching and documenting new features; log bugs and make suggestions for embedded content that helps customers use the product in an intuitive way.
-Review, edit, and format product management documents, RFP responses, marketing communications/collateral, and other organizational documents as requested.
-Create and maintain documentation templates, style guide, and source.
-Manage multiple projects concurrently and meet all documentation deliverable deadlines.
Qualifications
-Senior technical writer (7+ years experience), encompassing both online and print mediums, preferably related to the retail industry.
-Bachelor’s degree or higher in related subject, with emphasis on writing and communication skills.
-Proven ability to quickly learn complex product features and turn them into succinct but thorough documentation that spurs “ah ha” learning moments in users.
-Expertise using conditional tagging and CSS variations to create multiple outputs (WebHelp, Word, PDF) from a single-source authoring tool (MadCap Flare or RoboHelp).
-Advanced MS Office skills (Word, Power Point, Excel).
-Working knowledge of the Software Development Lifecycle, preferably in an Agile development environment, and the use of enterprise-level collaboration, version control, and bug/case tracking software and procedures.
-Knowledge and experience in Web applications, HTML, XML, CSS, and Business Intelligence reporting.
-Basic knowledge of SQL database design and the use of Microsoft SQL Server Management Studio to create and run basic SQL queries.
-Skilled in image capture, cropping, and placement using Snag It or similar tool.
-Self-starter, competent at working independently with minimal supervision.
-Strong investigative/research/interview orientation and skills.
Compensation: Base Salary, Incentive Pay and Equity Are all negotiable based on the candidates qualifications.