Full-Time Technical Writer Lead/Manager
Exabeam provides security intelligence and management solutions to help organizations of any size protect their most valuable information. The Exabeam Security Intelligence Platform uniquely combines a data lake for unlimited data collection at a predictable price, machine learning for advanced analytics, and automated incident response into an integrated set of products. The result is the first modern security intelligence solution that delivers where legacy security information and event management (SIEM) vendors have failed.
Exabeam is looking for a Lead Technical Writer who will directly help our customers, partners, and internal employees better understand how to configure and use our products. The successful incumbent will be responsible for updating and maintaining our product user guide, administrative guide, and for authoring and publishing technical articles in our customer-facing knowledge base. You will be working with subject matter experts (software engineers, product managers, sales engineers) to develop technical content, and will create a complete list of all topics to be covered in the guide or the knowledge base.
*Scale and develop the team and maintain a strong customer focus
*Deliver top quality, thorough product documentation for both technical and non-technical audiences
*Supervise and participate in the timely design, production, and delivery/completion of product documentation
*Analyze data to determine, recommend, and plan new processes in the technical writing function to drive quality and efficiencies
*Create, maintain, and follow consistent writing style standards and guidelines across documentation materials
*Own and maintain a customer-facing Knowledge Base
*Establish subject matter expertise across the team for product knowledge, product usage best practices, as well as documentation and writing best practices
*Be accountable for department KPIs and the ROI of the team and its output on an ongoing basis
*Successfully collaborate with subject matter experts
*B.S. or B.A. degree in Technical Writing or equivalent professional technical writing experience
*Minimum 5 years of proven technical writing experience
*Ability to see the big picture and proven track record of writing concepts and tasks from scratch
*Proficient with FrameMaker, and AcrobatPro
*Experience with topic-based writing (DITA or XML authoring)
*Strong initiative and ability to work independently with limited direction
*Video tutorial creation (Camtasia), and/or proficiency developing illustrations (Adobe illustrator or PowerPoint) is a plus
*Experience in building customer documentation with the relevant tools ground up
Exabeam is built by seasoned security and enterprise IT veterans from Imperva, ArcSight, and Sumo Logic. We are headquartered in San Mateo, California. Exabeam is privately funded by Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Aspect Ventures, Icon Ventures, and investor Shlomo Kramer.