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3 Oct 2013

Full-Time Technical Writer (Austin, TX)

Q2ebanking – Posted by TechWhirl Austin, Texas, United States

Job Description

Q2ebanking is seeking a professional documentation specialist for our Development groups. We are seeking a qualified individual who thrives in a busy environment, is exceptionally detail-oriented, is an energetic self-starter and who works well independently and in a team setting.


  • Document SSAE 16 SOC 1 compliance proof on a monthly basis, in required format and submit to the VP of Compliance, quarterly, including information required for certification of each production release
  • Interviews developers and/or quality assurance engineers to document technical details on setup and configuration requirements for new features for distribution to downstream internal groups
  • Interviews developers to document troubleshooting details for new and existing product features
  • Coordinate with groups downstream from development to ensure requested/required documentation of various other development efforts are captured and passed to downstream groups
  • Document configure and troubleshoot details for Adapters, Wedges and Bridges Support other documentation requirements within the Development group, as defined by Executive Managers
  • Review and validate End User documentation produced by other departments to ensure technical accuracy
  • Work under the day-to-day direction of the Director of Quality Assurance
  • Perform other related duties, as required
  • Bachelor’s degree or equivalent experience in Technical Communication, English, Journalism, or related field
  • 5+ years of technical writing experience with demonstrate writing and analytical skills
  • Must possess a comprehensive understanding of software development processes
  • Excellent communication skills, both verbal and written
  • Strong teamwork, organization and problem solving skills
  • Ability to work effectively in a collaborative working environment and be highly proactive
  • UX and UI experience is preferred
  • Knowledge of banking practices is helpful


Job Categories: Technical Editing and Technical Writer. Job Types: Full-Time.

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