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25 Apr 2013

Full-Time Content Developer (Seattle, WA)

Amazon – Posted by TechWhirl Seattle, Washington, United States

Job Description

Are you a versatile, analytical problem solver? Can you communicate complex and technical business concepts in appealing online support content? Amazon’s Customer Service Knowledge Management team is looking for a Content Developer to create and manage highly digestible content that’s easy to find and use.
The ideal candidate will:

  • Collaborate with partner teams across the company to advocate for and document Customer Service policies
  • Optimize support content for usability and accessibility while maintaining a high bar for quality
  • Use a combination of data analysis, user research, benchmarking, and content audits to make content decisions and orchestrate content development
  • Improve business metrics and content development processes using data analysis
  • Use sound business judgment to make quick decisions under pressure in ambiguous circumstances, balancing advocacy with a need for action
  • Build knowledge using clear, concise, visually appealing, and customer-focused content
  • Use superior writing skills and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of Amazon
  • Manage several complex projects simultaneously while maintaining a sense of hustle
  • Identify opportunities to improve content development processes and tools
Basic Qualifications
  • Bachelors Degree in business, Library Science, Information Architecture, Multimedia, Technical or Media Communications, or a related discipline
  • 2+ years of related professional experience
  • Demonstrated project management experience
  • Experience working in a cross-functional team
  • Data analysis skills; bias for data-based decision making
  • Ability to multitask in a fast-paced, technical environment
  • Proficiency in Microsoft Office applications
  • Experience working with a CMS platform
Preferred Qualifications
  • Graphic design experience
  • Background in taxonomy
  • Intermediate HTML and/or XML skills
  • Background in Operational Excellence or Lean

Job Categories: Content Management/Strategy. Job Types: Full-Time.

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