Full-Time Technical Writer
Job Description
Are you ready to make a difference? Still searching for that dream job that just doesn’t seem to exist? Runzheimer International is a progressive organization where diverse ideas are met with enthusiasm, and a place where you can learn and grow to your full potential. We’re looking for highly talented individuals who enjoy working as a team to create a satisfying outcome for our customers in a very collaborative work environment! In return, we recognize the efforts of our employees by providing opportunities in an organization that values work/life balance, extraordinary wellness programs, top-notch health benefits and great on-site amenities.
Founded in 1933, headquartered in Waterford Wisconsin, Runzheimer International provides business insight, technology and managed services that empowers mobile employees and enables companies to be more effectively mobile. As a global leader in workforce mobility programs, the company is recognized for providing innovative solutions for business vehicles, business travel, routing and logistics, home healthcare logistics, employee relocation, and mobile device expense management.
The Technical Writer is responsible for the development of documented operational processes, technical manuals and user assistance documentation for all software applications. This role works closely with the Runzheimer University team, specifically the curriculum designers, to ensure all internal and external training materials are based upon approved and documented processes.
Essential Duties & Responsibilities
Collaborating with the IT technical staff as well as subject matter experts, to document operational processes, system enhancements, reference materials and the like. Develops documentation that effectively communicates difficult concepts in a clear and easily understood format to ensure all learning objectives are met. End result is clear and concise operations and maintenance manuals, technical service manuals, standard operating procedures and other documents as needed.
Developing comprehensive materials through specifications, interviews, product documentation, existing documentation and collaboration with subject matter experts and other key personnel.
Creating and maintaining technical manuals and user assistance documentation for software applications.
Collaborate with curriculum designers to contribute documentation and processes for all external customer training as well as all product training, both internal and external.
Managing changes to baseline requirements through the application of standard change control processes and tools.
Establishing and maintains all document control records.
Converting already existing documents into white pages and FAQ.
Required Experience
BS/BA in English, Communications, Adult Learning or other relevant field.
3 years of experience in technical writing and product documentation with solid experience in style guides and templates.
Experience using Flare.
Demonstrated ability to understand business work flow.
Demonstrated background of delivering strong customer service and developing materials with an end user focus.
Excellent written and verbal communication and presentation skills.
Ability to multi task and handle multiple priority projects at a time.
Strong motivation and initiative.
Ability to partner well with internal stakeholders and subject matter experts
Benefits
We do our best to acknowledge our employees by providing opportunities in an organization that values work / life balance, extraordinary wellness programs, top-notch health benefits and great on-site amenities. Below are just a few of our unique benefits:
Profit Sharing and 401(k)
401(k) – 100% Match up to 4%
Profit Sharing – Distribution once a year up to 6%
Summer Hours
(Memorial Day – Labor Day employees may elect to work longer hours for 4 days and take ½ day during the week)
Work / Life Balance
Wellness Program
$100 Reimbursement Each Calendar Year for Eligible Expenses
Wellness Onsite
Chiropractic Care
Yoga 2x p/week
Onsite Fitness Center
Free Popcorn & Coffee
Service Award Programs
Rewarding Employees with Trips every 5 Years
Financial Peace of Mind
Scholarship for Children
Tuition Reimbursement
Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities